Reported By: SjRaj96
Contact information:
Ferns N Petals [FNP]
I made an order on 2 nd Jan, 2021 order no# 21407784.The delivery date was on 4th Jan 2021.Ferns n Petals was not taking my location.When I typed the address,it showed, ” no results found”.I set up a nearby landmark for easy identification during delivery.Today is 5 th Jan,they delivered it to a wrong place far from my location,denying the fact that they deliver in the given location.Now I have to leave my emergencies during pandemic and loiter around the town to find out my parcel.The change of the address was notified a day before which was denied.Now it has been delivered to a wrong place.Literally no email response about refunds even after repeatedly communicating them.My questions are:
1)If ferns n petals cannot detect the location then why should a customer suffer?Why are there gaps for filling up landmarks and nearby roads in the delivery addresses?If the pincode is not detected,then the landmarks were there.
2)It is not a matter of 50 rupees or 50,000rupees.It is a matter of harrassment of the customer regarding refunds.Why repeated emails regarding refunds from customers remains unanswered?’Pin drop silence’.
3)Further the person in charge of delivery was continuosly denying the inconvinience that ferns and fetals has created regarding location.He was not at all ready to listen ,kept on arguing.
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