First Gulf Bank [FGB] – cheque book request

First Gulf Bank [FGB] Reviews & Complaints

Reported By: Shena_123

Contact information:
First Gulf Bank [FGB]
Abudhabi, United Arab Emirates

fgb.ae
I have requested for cheque book request on 25 th Feb 2018 at FGB/FAB Salam Street branch.Customer care representative, named Macit /Cheril who attended updating my visa and emirates ID and cheque book request confirmed within 4-5 days i will be receiving cheque book. Even after 8 days no update . when i checked with the salaam street branch-on 05th of feb, they updated me that they send the documents for processing day before 5th . i got shocked, after 5 days only they send the documents for processing. it will again take 4-5 days for processing even more. The Branch staff is really unhelpful and even not responding to the customer requests properly, they are just treating as we are requesting to do something . even after 2 weeks there is no update where is cheque book request, when it will get delivered. even tried with Call center and there also no update. they mentioned the details are not updated yet in the system, no status also.
mailed to salaam street branch manager as well to sort out the issue as part of my loan acquiring i have to submit the security cheques as soon as possible to avoid the cancellation. clearly mentioned my concerns, there is no response at all even after multiple mail from the respected managers, then how the staff will respond.

I am very disappointed with the customer supporting services.

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