First Gulf Bank [FGB] – credit card

First Gulf Bank [FGB] Reviews & Complaints

Reported By: roshanp

Contact information:
First Gulf Bank [FGB]
United Arab Emirates

The below is email received from you call center.
How is this related to my concern which is –

My FAG Ferrari Signature card expires next month and I would not be in Dubai to collect the renewed card.

However my concern is whilst am away and my card has expired how do you suggest I make my transactions.
Are you suggesting to cancel my card and proceed with a different bank?

Please look into this matter.
Roshan

Dear Sir/Madam,

Thank you for writing to us.

We would like to inform you that once you return to UAE please contact our 24 hours Contact Centre on 600525500 and request for the delivery of the card.

Should you require any further assistance or clarification please contact our 24 hours Contact Centre on +9712 6811511 (outside UAE).

Regards,
Customer Service FAB
FGB 24 Hour Contact Centre Number 600 52 5500 (within UAE) | +9712 6811511(outside UAE)
NBAD 24 Hour Contact Centre Number 600 56 6223 (within UAE) | +9712 6358001(outside UAE)

======First Abu Dhabi Bank Confidentiality Note======
The information in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it.If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. FAB is neither liable for the improper, incomplete transmission of the information contained in this communication nor any delay in its receipt. The communication is NOT intended to operate as an electronic signature under any applicable law. FAB assumes no responsibility for any loss or damage resulting from the use of e-mails..

From: Roshan Pushpan [mailto:[email protected]]
Sent: Sunday, July 01, 2018 2:22 PM
To: atyourservice
Subject: Credit Card

My FAG Ferrari Signature card expires next month and I would not be in Dubai to collect the renewed card.

However my concern is whilst am away and my card has expired how do you suggest I make my transactions.
Are you suggesting to cancel my card and proceed with a different bank?

As informed by your call centre, FAG cannot issue / take request for a replacement card as it’s yet to expire and this is an automated process.

Please advise.

Regards
Roshan.
Tel +971504544167

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