First Gulf Bank [FGB] Reviews & Complaints

Reported By: Nitin Kakade

Contact information:
First Gulf Bank [FGB]

This transaction happened on my non-activated card ( No-[protected]).This card i havent used and not activated from May-2016.

The card got activated on 3-May-2017, email id has been changed, easy cash transfer had been done, all without the my consent.

On 3-May-2017 I was out of Dubai for my business visit.

I got to know about this fraud on 30-May-2017 when I received the SME for payment of amount 6015.87, and mentioned the copy has been sent to your registered mail id. Upon cross check in email no statement has been received.
Upon checking with customer care my mail id was changed to which was not belongs to me.(with spelling mistake in surname)
The amount transferred was also got to know from customer care executive.
The transaction done to Mashreq bank, where I don’t have any relation.

So same day the SR9770501 has been raised for fraud and number is mentioned above.

So now multiple follow ups I got to know that the fraud dept inquiry is in progress and name mentioned above is looking after the case.

Despite of request for not sending any mails regarding this fraud, I am receiving a threatening mails from collection department.

So this transaction or any modifications happened on 3-May-2017 is not done by me.
Its solely mismanaged by FGB.

So requesting you to please provide the following
1. How my inactive card has been activated without my consent.
2. How my mail id has been changed without my consent.
3. How the fraud transaction of AED 110000 has been done.

Also provide me the place and location of the transaction done and same shall be provided as proof for fraud to register my complaint with Police.

So please provide me the clarification and no liability letter for my proceedings.

Thanks and regards,
Nitin Kakade