First Gulf Bank [FGB] – gitex offer from nbad

First Gulf Bank [FGB] Reviews & Complaints

Reported By: Saeed ul Haq

Contact information:
First Gulf Bank [FGB]
Abu Dhabi, United Arab Emirates

I have received a message from NBAD (GITEX shopper 2-6 October) at any electronics store and get 5% cash back and 0% easy payment plan for up to 12 months at participating partners with FAB credit card. To register, SMS “GITEX’ to 2121.

So immediately I sent message on 2121 and got the confirmation of registration which I have saved in my mobile.

Very next day I have been one outlet E-city at Delma Mall Abu Dhabi to grab this opportunity. Later after 2 days I called NBAD customer service to make 12 months equal installments as it was mentioned in the SMS I received (But not listed the details of Merchants which I thought I can buy the goods from any outlet. I have been told by the customer services representative that this merchant is not on our list and so we will make 6 months installments instead of 12 months and we will charge you 2% interest and 5% VAT. I wanted to know from the Management of NBAD is that justice, it is burden on me that I trusted on your words and immediately made the purchase.

The merchant list should be provided along with such type of offers that customers cannot be misleaded / misguided. I wanted to request to the Management to help me and make my installment’s for 12 months instead of 6 months and waive unnessaccery 2% and 5% VAT from my shoulders and instruct the personnel’s to provide proper information to the regular customers.

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