FlyDubai Reviews & Complaints

Reported By: emela mujic-skikic

Contact information:
FlyDubai
Dubai, United Arab Emirates

On May 30th, I bought ticket Dubai Sarajevo, PAID AND GET CONFIRMATION OF PAYMENT AND BOOKING NUMBER:
Booking reference: WYG7DJ

departure to Sarajevo on June 22nd, arrival to Dubai on June 27th.

Few days ago I was searching on line through OPEN to find out possibility for changing the date to 01/07/2017 for the return form Sarajevo and I was searching different days and options. As I still didn’t confirmed my leave I decided to keep the ticket as bought and possibly change the date le=ater, so I didn’t proceed any amendments.

Tonight, I wanted to see if there are any new fares for change the booking, and I was an pleasantly surprised to find out that my booking was comletly CANCELED, without any notice. I DIDN’T RECEIVE ANY MAIL OR NOTIFICATION ABOUT CANCELED BOOKING.

I called immediately Fly Dubai and spoke with your representative, who search in your system and find out that my booking was canceled on line and he informed me that mail with voucher number and PIN was send to may email address. THAT EMAIL I HAVE NEVER RECEIVED.!!!
I asked him to retrieve my booking and he told me that it is not possible now as voucher is already issued ( and I do not have a clue about that)!

Hopefully, I was able to find the seats for new booking tonight, but I needed to pay 700 AED more for something that I didn’t do. I even can not use voucher as I didn’t received pin on my email, so need to wait till tomorrow to try to complete the payment.

While I was trying to search the options for changing the date, I didn’t do any cancellation, I just try to manage the booking for 1 flight (returning) and the booking for departure I didn’t touch.
Even if, by mistake I press cancellation – how it is possible that one touch can do full cancellation without any confirmation and notification.

So, kindly consider my complain and do investigation, as I am asking for explanation and refund.

Regards,

Dr. Emela Mujic Skikic
Dubai

Mobile – 0565376526