FlyDubai Reviews & Complaints

Reported By: Sarah Nabeel

Contact information:
FlyDubai
Dubai, United Arab Emirates

Dears,

My husband and myself booked flights from Dubai to Jordan and back on flights number FZ-141 and back to Dubai on flight number FZ-144. When We arrived to Queen Alia Airport on Saturday to start the check in process we were informed that the check in counter was closed and we need to book a flight else where, noting that we were there on time. In accordance, we have searched for flights near to that time and we ended up booking the flight through Royal Jordnanian Airline and paid a total of JOR 396.160, equivilant to AED 2, 120.25. We have have been then informed that the FlyDubai flight (FZ-144) was cancelled and all passangers have been transferred to the RJ flight at 11:30 pm. I thinks this is a big mistake for a very respectable airline and we have paid for two flight one for FlyDubai and one for RJ and all of this could have been avoided. I am requesting for a reimbursement on this amount, I have the receipts and everything. No one informed us and no one anounced this in the airport and it was a last minute change which we should not have been held responsible for an pay for two flights.

My name is Sarah Nabeel and I can be contacted on [protected] and I am looking forward for a fast resolution for this.

Thanks!