Flydubai Reviews & Complaints
Reported By: Samar Beaini
Contact information:
Flydubai
United States
Dear Flydubai
I had my first flight with Flydubai travelling from Beirut to Kuwait with a one hour transit in Dubai on August 17. For a flight that was supposed to be a 6 hour process, it ended up being well over 12 hours due to a delayed flight in Beirut and a missed connecting flight in Dubai. While I do understand that delays happen during peak times, I was very unimpressed by the lack of facilities offered for families, particularly those with babies and children under 2. I was travelling with my 10 month old son and their lack of support made it a very difficult experience.
The incident:
Date: 17/8/2018
Booking reference: 7GUNW0
Description of incident: My flight from Beirut to Dubai (FZ158) was delayed for over 2 hours, which meant I missed my connecting flight from Dubai to Kuwait (FZ071). Upon arriving, I was provided with new tickets, but, considering the next flight was scheduled 7 hours later, I was offered no hotel or family lounge access compensation. I was told the terminal does not have these luxuries. This meant I had to carry my son for well over 12 hours because they took my stroller upon boarding and was told I would not have access to it until I reached Kuwait. Added to that I was offered no cot in the plane. This was very unreasonable considering that the terminal that Flydubai uses in Dubai does not provide complementary strollers or family lounges. Needless to say it was a very stressful experience for both my son and me, both physically and mentally.
Resolution: monetary refund. I was left both physically and mentally exhausted by the experience. Travelling with an infant and having had to carry him for over 12 hours is horrible especially when there are no facilities offered to help ease the stress. Flydubai should consider providing assistance to travellers with infants, including cots on the plane and strollers in their terminal, as well as a family lounge if no nearby hotel is available.