Flydubai Reviews & Complaints

Reported By: Kareem6010

Contact information:
Flydubai

I’m writing in regards to a very distasteful experience I had with your company, I have booked on a flight number FZ 230 on September 4th, 2018 from Basra to my home city Alexandria through a connection flight from Dubai .
The first flight was from Basra to Dubai, after we board on the plane and it was about to take off on the runway the time approach, the pilot announced there is a technical issue and we are waiting for an engineer to arrive and check it up, after approx one hour passed while we still on board the pilot announced that there is a malfunction in the aircraft and we will be deboarded from the aircraft, after deboarded we waited at the terminal for a further update, after 2 hours waiting at the terminal the airline staff announce for a replacement aircraft coming from Dubai and this operation will take around from 5 to 10 hours, I was have no option but to wait since we were already got the out stamp from Basra immigrations and cant leave the terminal.
Note: We have been provided a meal after 6 hrs.

The replacement aircraft arrived at 11:15 PM and was take off on 12:00 PM, due to this i have missed my connection flight from Dubai to Alexandria which was supposed to be on 09:45 PM,
we arrived at Dubai airport on Sep 05th at 03:00 AM, and they re booked my flight to the next available one at 11:05 AM from Dubai to Alex, finally they have provided me a hotel as my next flight was after 8 hrs, and we were already exhausted after 9 hours sitting at Basra terminal .

As a result of the mechanical error delayed our outbound flight and missed my connection flight, I have missed my ACCA exam which I was suppose to attend on Sep 5th 11:00 AM . I have planned this exam before and have got an exceptional leave from my company to attend my exam, since I’m going on leave every 3 months and its hard for me to adjust my leave with the exam dates, in addition to this i have lost my exam booking fees which worth value of GBP 132/- plus the center fees of GBP 50/-.

Note: I have attached the exam docket to approve the timing of the examination.

I hope you take these complaints into consideration and I would appreciate if your company would compensate me for above fees of GBP 182/- plus the loss of attending my exam which i value these at more than GBP 600/-, so that i can give Flydubai a chance to provide a better experience next time i chose to fly with it and to show us that your service isn’t always so poor.

Regards,
Karem Tarek.