FlyDubai Reviews & Complaints

Reported By: Emil Foianu

Contact information:
FlyDubai
flydubai.com

Dubai

Good evening,

1. I am firstly introducing myself:
My name is Emil Foianu, Romanian citizen, holder of the passport no 055118953, e-mail: [email protected], tel. no: +40 723550550 or +966 545428182, and I am the payer of the tickets for a group of 4 persons having the booking reference no. VDQ3H8.
I am a traveler with your company since 5 years ago, and please check in your historic of passengers list that my name is appearing at least 4 times per year.

2. Secondly I have to specify the name of involved/affected persons:
Marilena Foianu – my wife;
Ana Foianu – my daughter;
Alexandru Dorin Dima – my brother in law;
Geanina Corina Dima – my sister in law.

3. Thirdly I have to describe the hypothesis of the generated issue:
The booking has been made on the name of my wife, providing her e-mail address and mobile phone number when the booking has been issued.
Fly Dubai also has all my information regarding telephones and e-mail address from previous flights (as I said, since 5 years ago I am a traveler with Fly Dubai)

4. Fourthly I have to express my opinion about this issue as a learning lesson for everybody just to minimize the passengers discomfort and losses:
The worst thing in this case is that there was not any action from Fly Dubai office to get in contact with my wife or me, neither on mobile nor on e-mail in due time to avoid any complication.

5. Consequences:
Due to this lack of action, they have arrived in the airport Manama – Bahrain, as per Fly Dubai requirements, with 2 hours before the flight no FZ-082 and nobody was there in your office to give them required information, explaining what happened and giving them any alternative to reach the desired destination – Bucharest.
My family was forced to wait more with 3 hours and 15 minutes, in the airport, until the next flight from Bahrain to Dubai.
Due to this delay, they have lost the connection to the flight no. FZ-795 from Dubai to Bucharest, generating another waiting time of 15 hours until the next flight having available seats.
Fly Dubai has been forced to provide the accommodation for all involved passengers over the night, and I have to send many thanks for that.
6. Conclusions:
The totally delay to the destination generated by the cancellation of the mentioned flight in the subject is over fifteen (15) hours.
My family members have encountered the delay what has generated an absence to their duties of one day, forcing their line managers to make emergency plans to cover their absences at work as followings:
Marilena Foianu – Department Director at Power Distribution Company;
Geanina Corina Dima – Accountant at Power Distribution Company
Alexandru Dorin Dima – Business Owner – Construction
The exception is my daughter, Ana Foianu who is a student at high school.

7. Request:
I am kindly asking you to consider all above information for your attention and, complying with international laws and Fly Dubai regulations, to provide a compensatory resolution in the favor of my family according with discomfort and absence from their duties, generated by the mentioned flight cancellation.

Thank you very much.

Sincerely,
Emil Foianu