Flydubai Reviews & Complaints

Reported By: js2018

Contact information:
Flydubai

Hello,

I was on a flight (booking ref: EIT3H2 / date: 30/08/18) from London Heathrow to Kathmandu and connecting in Dubai. I changed from Emirates to FlyDubai airlines (EK2355) from Dubai to Kathmandu, which was meant to take 4:40hrs and land at 15:40pm, instead, we landed 4hrs later around 8-9pm. There was an issue at Kathamndu airport where we had to wait in the air for hours and even land in India and then fly out again to Kathmandu when the issue was apparently resolved.

There was little information provided during the wait on the flight and we were only given water as compensation. Although the issue was out of Fly Dubai’s control, the wait was uncomfortable and Fly Dubai airline didn’t do much about it. It was extremely frustrating to wait for such long hours, I also suffer from motion sickness which made the wait worst. Surely this happens from time to time and Fly Dubai should be much more prepared for such an incident. Why should customers suffer when we paid for this flight?

I am hoping for a Refund/ compensation for such an awful flight, the worst I ever had to deal with during my travels.