FlyDubai Reviews & Complaints

Reported By: masadshah

Contact information:
FlyDubai
flydubai.com

Dubai, United Arab Emirates

I am writing this email ashamed and upset of whatever caused yesterday to my parents at Karachi Airport due to cruelty and irresponsible staff sitting at flydubai travel shop in Dubai Deira. My parents supposed to come here and spend Ramadan with us and they were so happy to visit us until this happened (Kindly see the explanation below) ;

I applied visit visa for my mother from flydubai travel shop deira and after getting approval sms for visa i went to flydubai travel shop to get visa stamped ‘ Ok to board’ which is required for flights from Pakistan. When i requested Mr. Hussein Sayed (sits counter no 7) to stamp the visa for ‘Ok to board’ as it was already done ‘ok to board’ online throgh email, he said its not required to stamp because now the process is online only, I reconfirmed with the lady sits next to him at counter no 6 she also acknowledged, so i sent same visa scan to my parents coming through flydubai flight no FZ 0336 on 23rd may 2018 (KHI to DXB). When my parents checked in at counter in karachi the person at the counter refused to give boarding pass saying its not stamped ‘Ok to board’ you have to make it stamped to get boarding pass. My aged parents in condition of fasting ran here and there felt a lot of inconvenience and pain to get it stamped after paying 500 Rupees each to the agency at karachi airport. My father aged 60 fallen on the escalator due to raised blood pressure due to this situation caused minor injury to him.

I have all documents and ‘ok to board’ email confirmation with me in my email which was done 5 days before flight.