FlyDubai Reviews & Complaints

Reported By: Jafaralhamdan

Contact information:
FlyDubai
Dubai, United Arab Emirates

My name is Jafar Alhamdan,

In Wednesday, 25/7/2017, 16:45 Dammam Time. Delayed Flight No.FY846. An old Saudi man asked one of the crew member to use the toilet while the plan is being prepared for take off. The old Saudi man kept asking to use the toilet in Arabic language and said I have diabetes disease and he can’t speak english and keep saying ” No english, no english” for the member crew. The member crew insulted him by asking him, do you speak Russian?!!!The Saudi old man didn’t understand that and looked at me in order to explain something for the crew member. I translated what is he need and why he needs to use the toilet. The member crew opened for him the toilet door and he muttered in Arabic language!!! After a while, this member crew showed that he speaks Arabic!!. At that time I’ve been shocked and said for the him” you must be more respectful with who older than you not to underestimate or mock and Why you did not explain for the old Saudi man that”, He said ” What is wrong with you?”, I said ” Don’t talk with me is better for you because we are almost to take off please”.

Then, I think he called the Captain directly, I don’t know what did he say for him. unfortunately the Captain did not come back to me or even sent one of the head of flight attendants to inquire or to talk, It seems captain decision has been taken already to talk with security and go back from taxi!!

I did not rise my voice front of anyone when the airport security came to take me such as a guilty guy!! It was embarrassing for me I was polite and respect the captain as he was talking with security once I were out of plan I did not rise my voice never front of him as he is our leader right now but his decision has been taken to prevent me to complete my flight to Dubai. I was fully upset from inside but I kept my self in calmness.

Why the captain did not send a head of the flight attendants to investigate!!!? Where is the professionalism!?

All security people in King Fahd Airport stand with me but they said this is a Captain decision. And I respect that and them in order to avoid more delay.

I am a frequent flyer No. 236614501 with flydubai and I like it, but this was made me really unsatisfied.

I want to submit a complain on the Captain and on a member crew”I think he is a Tunisian guy”.

Un, Unfortunately to have such as the member crew in Flydubai fleet.

Jafar Alhamdan
00971502224663