FlyDubai – Unethical and Abusive Behavior from Mr. Hussain at the Fly Dubai counter (Yerevan Flight)

FlyDubai Reviews & Complaints

Reported By: Rony N

Contact information:
FlyDubai
Dubai, United Arab Emirates

flydubai.com
Dubai-Yerevan Flight FZ 117 on 28/June. Time approx between 12 and 1245 at the gate

Part1
I am the CEO of a Fortune 500 company and have a long and illustrious career globally. Me and my family were about to go on holiday to Yerevan and were waiting close to the gate when i realised that my sons ADHD medicines were checked in by mistake. I went to the counter and asked if i could get that bag back. The Asian gentleman at the counter was polite and said “No” but then called for Mr. Hossain/Hussain who seemed to be the “supervisor: to double check.
Part2
Mr. Hossain starts moaning loudly to his team in the counter-“Dont call me/ This is not my counter/I am tired etc etc.” Very loudly. I am standing alone in the counter while other customers (10 plus witnesses could hear this man rant and rave). He finally looks at me and says “No” we cant do anything about the bag.
Part 3
I begin to leave when i call him aside and tell him his attitude in a client facing position needs improvement. He then proceeds to shout loudly at me and say “Offload this person” and then walk me to the police. The police man was classy and tried to defuse the situation BUT THIS GENTLEMAN TOLD ME IF HE WAS NOT IN UNIFORM HE WOULD ASSAULT ME. THIS IS UNACCEPTABLE AND I WILL NOT TOLERATE IT. He then held onto the boarding passes and insulted me again in front of my son before finally handing them back to me. just before the flight.

Part 4
This kind of aggravated intent to assault and threats from a supervisor are despicable and in poor taste. I have over 15 witnesses on the flight who will vouch for me and i intent to examine all legal options in front of me.

Part 5
Conclusion: I am willing to depose in any court of law on this gentleman. He should NOT be in the service industry and is a menace to society and a danger to your airline.
Incidentally the bag was missing AED 2, 800 and several items when we arrived.

Sincerely,
Rony N
CEO/ Vice President
Multiple Holdings
0506501069

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