If you ever encounter a car enthusiast who claims that he can re-assemble your entire vehicle from scratch in an hour, you may want to believe him, but never instill the same faith in the online shop of Furniture mart India (furnituremartindia).
I stay in Bangalore and had ordered a Big G Ottoman sofa (a larger bean bag variant) from their online store on 23 Jan, 2013. I finally received the shipment from Mumbai after 18 grueling days during which I have tried to contact them on every single day. They had promised to ship the item in 3 business days. They hired a pathetic V express courier who took it around for an India tour. The two bags with the beans were torn and I had to literally collect the beans from my floor and shove them back into the bag!!! I was promised by the person whose contact no. is 9930069346, that if the shipping charges exceed Rs. 1000/-, the extra expense will be borne by the company. The total shipping charge was Rs. 1944/- and so, I claimed the extra expense.
I never understood that how a 5 kg cargo attracted such a high shipping charge. But, to my disappointment, they didn’t respond for four months to my email. I have lost count of the number of calls placed to contact them, but to no avail. It looked like the initial tall claims were just a ploy to make a sale. Finally, after four months of persistent struggle they credited RS. 400/- instead of Rs. 944/- to my bank a/c. It’s the amount of time, patience, money in the form of STD calls that frustrate you beyond repair.
I suggest you to not fall prey to the air brushed images on the store’s website. If you make a purchase, insist on getting prior info about the courier service. I believe that like every human, a business should have ethics too. If the ethics are faulty, the company should pay the price. I hope you all learn from this incident and make an informed purchase.