GTPL Hathway – Seeking Refund of Annual advance payment

Reported By: Atindra Shukla

Contact information:
GTPL Hathway
Nadiad, Gujarat

I have been a GTPL Hathway customer since 2011 in Nadiad and continuously renewing for annual plans since then. During my last annual subscription plan I had observed issues with speed and frequent outage of service for long hours to few days for almost every week. But I was assured of addressing all the complaints and better speed by their sales executives and was requested to renew for one more year with upgraded speed that is 40 Mbps data speed with unlimited usage for one year on 12th May 2020 with the tariff of Rs. 4661. Which I paid online and renewed plan started but immediately after 2-3 days I started getting troubles in speed of the connection bandwidth, then total connection outages became too frequent. I made complaints during this period twice or thrice and after complaint services used to get normal temporarily and then again go worse to slower speeds upto just 0.04 Mbps sometimes for full one day and then it used to get disconnected for several hours. Since the past three weeks this problem has aggravated. I am practically now fed up with keeping track of complaints and tracking the complaint tickets etc. Moreover their customer care is not easily reachable through phone as it goes on answering machine loops which keeps on fooling customers for an annoyingly long time. After all this, I have decided to disconnect the GTPL-Hathway service and look for better option (even phone based data packs have served me well during lockdown for my online classes/meetings etc).
So kindly execute the orders against the above mentioned company for breach of services, fraudulent advertising to grab money. My last complaint ID (ticket number) is 6127105. I am seeking full refund of my paid tariff for my 40Mbps annual plan subscribed on 12/05/2020 (NEW_GPON_UL_E18_40MBPS_12)

With Best Personal Regards,

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