High Technologies Solutions, 17, Kapil Vihar, 2nd Floor, Main Road, Pitam Pura, New Delhi – 110034

AND Head Office at N-18, Kalkaji, New Delhi -10019

Six students joined the SAP course in the year 2008. Complaint is as follows:

1.That we joined your Institute at Pitampura Centre for course in SAP in the year 2008 starting in the months of February, July and August 2008, some of us even left our existing jobs, as they were promised 100% job guarantee.

2.That at the time of admission, it was claimed that HTS Institute is one of the top SAP education Institutes in Delhi, duly recognized by SAP, Germany having best faculty and 100% job placement guarantee. Further, it was also promised that we would be provided training in company projects, case studies and interview preparations.

3.That during the course, it was discovered that HTS Institute does not have licences from SAP to conduct such course, therefore the certificate issued at the end of the course in the month of October 2008 just mentions ERP and not SAP, (though we had enrolled for SAP course that was clearly mentioned in the course receipt and brochure). Further, Course was never completed either and all was complained to the Institute head, but still without completing the course HTS Institute issued the certificates with a promise to provide extra classes including practicals on original software and further training in company projects, case studies and interview preparations, but nothing of sort happened.

4.That further, due to lack of licences from SAP, the pirated versions that are available on all of the machines in Computer Lab have many inbuilt restrictions, which never allowed us to practice all the functions of the software and thereby gain complete knowledge on the subject.

5.That further HTS Institute failed to keep up the promise of job placement, as no such opportunity has been provided to any of us till date, except for issuing fake offer letter and fake salary slip to some of us, but infact such false certificates cannot help the students when they never added more than 25% of required knowledge at HTS Institute also due to incompetent faculty.

6.Though on one hand Institute is blaming Global Scenario for the same but on the other hand it is continuing issue of false advertisement claiming 100% job placements, as issued in ASCENT – TOI dated 5 November 2008, with a mala-fide intention of enrolling more students.

7.That the faculty employed by the Institute was of poor quality. As per our information, HTS Institute’s faculty member does not have proper qualifications for training in SAP and further Institute has employed single faculty member in SAP at their Pitam Pura centre, who teaches all the SAP functional modules, though at the time of admission they had committed to us that classes will be taken by trainer who would be from industry & specialized in your module only, but it was not the case and that is why he never had enough time for individual student. Though at the time of admission it was committed that trainer will provide one hour practical after every one hour theory class. But in reality, we were made to sit in practical lab without any theory class. And the trainer used to give at the most 10-15 minutes to each student.

8.That the certificates issued to us does not mention the Date of issue, Ref no & Certificate no for the reasons best known to your esteemed Institute.

9.That due to poor quality of faculty coupled with pirated softwares run on Institute’s machines has resulted in irreparable harm to my clients, as they are failing miserably in the Interviews they are applying for, through various advertisements at their own.

10.That Institute has been served with a Legal Notice and has been directed to refund the fees paid by my us within 15 days of receipt of the notice, further compensate us for keeping unemployed at Rs 25,000 per month till we undergo SAP or some other course from some other reputed Institute and find a suitable job, failing which HTS Institute would be liable for all the costs and consequences thereto, including compensation for Deficiency In Service, Unfair Trade Practices, Harassment and Mental Agony and legal proceeding in a court of appropriate jurisdiction.