Homeshop18 Reviews & Complaints
Reported By: Shanaya
Contact information:
Homeshop18
I have online purchased 6Pc Classic Vimal Dinner Set for Rs 1359 from Home Shop 18 on 30th Oct 2018 and on occasion of Diwali festival.
My complaint is that the wrong product has been delivered to me where a cheaper dinner set was delivered to me in which plates were missing. On complaining on 12th November 2018 about wrong product delivery, I was pressurized to accept the wrong product but when I didn’t accepted and asked for replacement with right product as a result Home Shop 18 team took revenge and by not picking wrong product from my home. I was told that in 2-3 days product will be picked but after regular follow u and complaining the matter with their escalation team several time my product got picked on 17th November 2018 where I had complained on 12th November 2018.
I followed up everyday to get product picked up where no one listen to my issue and everyday different deadline was given to me.
Even after pick up I am still following up to get the right product delivered but no one gives me any deadline or specific date as when I will get the product. It’s been nearly 3 weeks I have ordered the product and getting harrassed by Home Shop 18 team as they are still taking revenge where telling me that only after confirmation of pick up and testing of product after which they will dispatch product after 2-3 days which will reach in 10-11 working days.
On pleading that I have ordered the product to give as Diwali gift and if I get product after 1 month of ordering then what is the point that too when there is no mistake of customer but instead of getting product delivered on priority I get standard reply everytime that “Please have some patience this is our process and we cannot help it also we cannot refund you money so you have to wait and take product whenever it is delivered to you”
I am totally frustrated now following with Home Shop 18 on daily basis. Request to take strict action against them and help in getting right product or refund on priority.
Thanks
Ranjana Srivastava
9654997086