Dear Customer,

Greetings from Homeshop18!

In regards to your query, this is to inform you that we have escalated your
concern to our respective department. They will update you with the status of
your request within next 48 working hours. We will keep your complaints open
with us for the time being.

Your Complaint number is – 158695877

At the outset, please accept our sincere apologies once again for the
inconvenience this may have caused to you. We appreciate and thank you for the
patience reposed and generosity displayed while addressing this issue.

Regards,
Chetan Das
Customer support Executive
Team HomeShop18