Reported By: Eisha sharma
Contact information:
Indigo airlines
Mumbai, Maharashtra
My senior citizen father and my diabetic mother was supposed to board the indigo flight 6E5317 on 30/10/2020 at 2:00pm, they reached the airport at 12:45 completed their check-in and with their boarding pass they were heading towards the gate 40A which was far and there were no buggy for them,at 1:30pm airlines called regarding the boarding i asked them my parents are coming in 5min and at 1:35my parents reached the gate, airlines people closed the door in front of my mother ,stating that boarding is closed you can’t board the flight. The mental and physical harassment my parents suffered and mental agony they suffered from the airlines. Later they said they will unload the luggage and they will give it back to them. They said for the reschedulig they will charge extra 8k and no help has been provided by them. They are behaving like a goon in the airlines I want the government should take strict action against this. And my parents can get justice
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