Innovative Tours – Booking Cancelled but did not get refund

Reported By: Hitesh

Contact information:
Innovative Tours Noida
Www.innovativetours.com

Hi
I had booked a holiday package for 5 days and 4 nights ( 29th March to 2nd April 2019) for two people for Andaman & Nicobar Islands for a total amount of 35000 (only hotels and transfers). I had made advance payment of 20000 (18000+2000 token money) to Deepak Tomar via Paytm on 4th march , 2019. On 20th March 2019, my father was diagnosed with a serious illness and same was informed to Deepak that i would not be able to go on trip and asked him to cancel the trip . He said that they would cancel the trip and after minimal dedcutions (1000 per person) 2000 in my case and rest of the money (18000) would be refunded to my account ( for collecting account details i ll receive another call from them) within 7 to 21 days. Its been more than one month, i have not received any call from them regarding payment, neither they are answering my calls nor reply my watsapp msgs or emails.

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