Reported By: Nakul Kabra
I am writing to share an unfortunate experience that I have recently had with the InterMiles program, a platform I had once held in high regard.
As a loyal customer and a dedicated member of Jet Privilege, which has now been rebranded as InterMiles, I have accumulated a significant number of miles through years of extensive travel and substantial investment. These miles were not just numbers; they represented my trust, commitment, and belief in the rewards program.
Imagine my shock and disappointment when I discovered that my hard-earned miles had expired without any prior notification or communication. These miles, earned through countless journeys and expenditures, were suddenly rendered null and void, leaving me disheartened and devalued.
I had reached out to InterMiles with a genuine plea for the reinstatement of these expired miles, but unfortunately, my appeals were met with a rigid response that left me powerless and unheard. Despite my loyalty and the resources I had invested, I found myself at the mercy of policies that appeared to lack empathy for customers who have truly contributed to the program’s success.
I had hoped for a different outcome – one that reflected a brand’s understanding of its customers’ dedication and willingness to find a fair resolution. Regrettably, that hope was not realized, and I find myself in a position where I must share my experience to highlight the challenges faced by loyal customers.
My intention in sharing this is not to tarnish the image of InterMiles, but rather to shed light on the importance of customer-centricity and understanding. Loyalty should be a two-way street, where brands appreciate the value of their customers and work towards solutions that are mutually beneficial.
I hope that my experience will serve as a catalyst for change, encouraging brands to reevaluate their approach and ensure that customers’ investments, whether in time, money, or trust, are acknowledged and valued.
Thank you for taking the time to read my perspective. I believe that together, we can drive positive change and create a more customer-friendly landscape.
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