respected Sir / Madam,

I had recently purchased two cricket bats from this Khelmart.com Website.One an SM bat ( whcih I have no issues with and the other Being a Thrax Neo 11 English willlow Bat .
Link : http://www.khelmart.com/Cricket/items/Thrax-Neo-11-Englsih-Willow-cricket-bat.aspx

Now to define the case I had ordere it from Canada to be delivered to my address in India. Because of my not being present tere personnaly to pick the Bats up, the Thrax Bat ( which is Khelmarts own brand ) wasdelivered and upon further investigation foound that the bat was ACTUALLY NOT AN ENGLISH WILLOW BAT.

Upon figuring this ut I had requested that I would put in an extra amount and purchase a bat Which is english willow.
Upon contacting their CSR Member ( Name : Damini ) , I had explained it to her that I would like to pay a little Extra and get the real ENglish Willow bat which is called the THRAX BLADE english willow bat.

Her Answer was NO you cannot exchange it. I even went further to say that I was willing to offer AbOUT 250 rs a s restocking fee but would like to have A English Willow Bat.
She being that Stubborn attitude of hers said No.

Now after about 10-15 emails there is still no progress on this,

I would hence request you please forward this request tot he concerned personnels so that these websites can sell only authentic products and not fake marketed products