Make My Dream Holiday – Unprofessional and fradulent practices

To

Messrs Make My Dream Holiday/Emm Aar Infosol

Email:reachus@makemydreamholiday.com

Website:www.makemydreamholiday.com

Customer care phone/Cell/Mobile: 9312486037

Dear Sirs, KIND ATTENTION;MR.RAHUL SHARMA

You are hereby advised to return the amount of Rs.7499 immediately as payment of Rs.7,499/- made by ICICI bank credit card 4xxx9004 to you on 20 September,2013.

Just a 4 page folder with no details/wrong contact phone numbers and a broken down (not usable) male ‘Rayban’ goggles has been sent.False promises are made ( on only mobile numbe written in hand on the outer cover of package) when I can talk to you with lot of difficulty) about immediate action .Emails and SMSs sent on umpteen times are not replied and acted upon.NO PROMISED ACTION HAS BEEN INITIATED BY OUR FIRM AFER PASSAGE OF MORE THAN ONE MONTH.

This request had been made repeatedly to you

(1) telephonically – On 1st November I talked to Mr.Gopal Rajput by calling up at your customer care mobile number at 1.16 PM(talking to him for 3 minutes and 23 seconds)asking him to refund the amount and credit it to my CC account. He promised that he would do that at the earliest (and get back to me after 10 minutes).

(2) SMS(text message) –‘PLEASE REFUND AMOUNT OF RS.7499 IN MY CREDIT CARD IMMEDIATELY WITHOUT ANY FURTHER DELAY’sent at 11.00 AM on 6th November,2013 from my mobile 9825613193.

(3) Electronically –email sent at on 3rd November,2013 from dr_rajeshg@yahoo.com at your email ID requesting immediate refund of amount

You are hereby advised to get the amount of Rs.7499 immediately credited back to my credit card account from which it was withdrawn by you on 20th September,2013.

The behaviour and lack of action from all your representatives has made me lose all faith in your organization.I have made umpteen requests to Mr.Rahul Sharma/Ms.Sneha/Mr.Surjit Singh/MrGopal Rajput who picked up the same phone in the last 40 days or so with no remedial action .

I have sent the following SMS s on that mobile from my mobile 9825613193:-

Date Time
05 October,2013 18.30 hours NO ACTION
07 October,2013 10.41 hours NO ACTION
07 October,2013 10.59 hours NO ACTION
09 October,2013 09:45 hours NO ACTION
10 October,2013 11.37 hours NO ACTION
21 October,2013 10.37 hours NO ACTION
6th November,2013 11.00 hours NO ACTION

The amount must be credited back at the earliest but not later than 15th November. Failure to do that on your part will compel me to take appropriate judicial action including but not limited moving the consumer court and lodging of a criminal complaint.

You are hereby requested to take immediate remedial action without any further delay. I expect a phone call/email reply at the earliest confirming the action facilitated by you.

Yours truly,

Dr. Rajesh Gopal,
5, Hilton Residency,
Opposite Shaligram Tower-2,
Off 100 feet Anandnagar-Prahladnagar Road,
Prahlad Nagar, Ahmedabad-380015.
(M)9825613193

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