Reported By: Amit Chaudhary
Contact information:
MEDLIFE New Delhi
ORDER NO. OR9397HMC-004A DT. 03-MAY-2021
OR9397HMC-005A 03-MAY-2021 DT. 03-MAY-2021
LOG OF RETURN REQUESTED ON 04-MAY-2021 BUT REFUND NOT RECEIVED
PARTICULARS DATE REMARKS
ITEM ORDERED 03-05-2021 LANTUS 100 IU PENFILL 3 ML 5 NO.’S
DELIVERY DATE 03-05-2021 NOVORAPID 100 IU FLEXPEN 3 ML 4 Pcs (DELIVERED 3RD MAY 2021) PAID IN CASH (CONFIRMATION MESSAGE FOR RS. 3071 SUCCESSFUL MON 3RD MAY 8.08 PM )
RETURN REQUESTED AS 04-05-2021 DELIVERED ITEM IS DIFFERENT FROM ORDERED ITEM. (4TH MAY 2021)
ITEM PICKED 04-05-2021 (NOVARAPID 3ML FELXPAIN 4 Pcs) BY ANSHU BHARADWAJ 9645619866 (NO MESSAGE RECEIVED AFTER THIS ON REGISTERED NUMBER -8739834255). DELIVERY BOY ANSHU BHARADWAJ KEPT ON TELLING RETURN IS COMPLETED.
REFUND STATUS IN ACCOUNT MAMTA CHAUDHARY (M-8739834255) 05-05-2021 REFUND COMPLETE.
AMOUNT REFUNDED 06-05-2021 ZERO (WALLET BALANCE ZERO)
COMPLAIN ( CUSTOMER CARE ON CALL) 07-05-2021 SPOKE WITH PARVESH YADAV. HE CONFIRMED CAN SEE AND FORWARDED A COMPLAIN AND WE WILL RECEIVE THE REFUND WITHIN 24 HOURS. BUT EVEN TODAY NOTHING IS REFUNDED.
COMPLAIN (MAIL SENT: MEDLIFE CARE SUPPORT ) 08-05-2021 REPLY RECEIVED REQUEST YOU TO PROVIDE US AN ADDITIONAL OF TIME TO GET YOUR CONCERN RESOLVED.MAY 08, 6.08 PM)
COMPLAIN ( CUSTOMER CARE ON CALL) 09-05-2021 SPOKE WITH SALMAN (ANOTHER 24 HOURS REQUESTED)
COMPLAIN ( CUSTOMER CARE ON CALL) 16-05-2021 CALLED MULTIPLE TIMES IN BETWEEN (10-05-2021 TO 15-05-2021) AND LASTLY SPOKE WITH JOYSU (ANOTHER 12 HRS. REQUESTED TILL MORNING)
COMPLAIN (MAIL SENT: MEDLIFE CARE SUPPORT ) 16-05-2021 REPLY RECD (17-MAY 6.09 PM). WE REQUEST YOUR KIND UNDERSTANDING AND PATIENCE
FINAL STATUS 30-05-2021 REFUND AMOUNT ZERO
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