Mitsubishi Motors Reviews & Complaints

Reported By: dubaimanoj1976

Contact information:
Mitsubishi Motors
Dubai, United Arab Emirates

Respected Sir/Madam,

Mitsubishi Motors, the most famous brand name in the vehicle industry and even I too go with the public opinion that ‘YES’ it’s a most wanted brand in this industry. The brand credibility is awesome and It’s my privilege to be an owner of one of your prestigious product ‘Pajero’

Along with the brand value, I do understand that the company is giving equal importance to the term SAFETY but are you under the impression that, the dealers that holding your brand across the world is giving justice to that extend.

I would like to quote my experience:

I have visited Mitsubishi used car showroom Al Habtoor Motors ( Diamondlease ), Al-Aweer Branch, Dubai, UAE along with my family on 10th July’17 ( 01 month back) and stuck my eyes on a smart classic Pajero 2013 Pearl white colour. I was really impressed the way how the Sales staff Mr. Salahuldin who dealt me with. Without a second thought, we (me & family) decided to go ahead with the plan and since I am taking it from an authorized dealer of Mitsubishi, I just took the car blindly as the brand name itself was trust worthy for me. Only one concern I raised was about the tyres which was 2013 model. In Dubai extreme hot weather conditions, tyres are having a vital role and Dubai Road Transport Authority is very particular about it. Any Tyre above 03 years of life, is not expected to go through the vehicle passing tests as it’s not safe to use on the roads at all.

The sales personal statement was very firm and according to him, he is authorized to change the tyres only if the Government Vehicle passing authority (RTA) has found some faults in the tyre condition. Somehow the vehicle came across the passing formalities (not sure they used any new tyres for the passing purpose as other local agents does) and the registration process was completed.

Car was handed over to me on 11th Jul in good condition but again I reminded him about the Tyre as I was feeling some bumpiness while driving. He assured me that you are dealing with such a big brand and if you have any problems, you may approach directly to us and we are there to support you anytime. So I just ignored that bumpiness because my assurance was, I took the car directly from the dealer and no faults will be there. Hopefully, it may be my assumption or because I am using this Machine for the first time in my experience.

Incident -1:

On 10th Aug, I was brining my parents and my family from Dubai Int’l Airport at 1400hrs towards my home and on the midst of the Motor way ( Al-Khail Road), the rear right side tyre got burst with a heavy blasting sound and I lost the car control. The complete family was screaming inside the car but by the grace of God, somehow I could stop the car on the side of the road. The whole family got frightened and even I took my father to a nearest clinic because his Blood Pressure shoot up. Thanks God they are all safe now.

I rang to the sales person Salahuldin and he really consoled me and said, don’t worry he will talk to his manager and get the tyre replaced. He advised me to give a ring to his Sales Manager Mr.Hani Abu Fedah and explain the same to him. I ranged almost 20 times from that spot but he never responded to my call, Even I send WhatsApp messages but he never responded. Alright, maybe he was busy with his schedule.

The very next day, I rang him again and got him over the phone after several attempts. I explained the whole story but his reply was very sarcastic “WE ARE NOT RESPONSIBLE FOR ANYTHING AFTER THE CAR SOLD TO YOU.THAT IS THE COMPANY POLICY”. For all my queries, his reply was just like a recorded message of the above.

Incident -2:

Mr.Salahuldin (sales Team Leader) was very cooperative and advised me that he will talk to him but later he also admitted that, yes Manoj you are right, he is not listening to me as well. But he extended his support by coming over at my place to take the car the car to the nearest Tyre shop as I said, I’m scared to drive the car anymore. He himself came over to my place and took my car to AL- Aweer Tyre shop and I was following him by driving his car. When we reached Al-Aweer Highway, I witnessed that the rear left Tyre got burst with heavy noise, right in front of me. But somehow Mr. Salahuldin was also able to control the car without any accident.

From the scene, again I called Mr.Hani ( Sales Manager) but his answer was so disappointing and not even

shown any interest to listen to my concern. Again he started repeating the same story to me.

When I took the car to the Tyre shop, the repair team has confirmed that all the tyres were retreaded tyres (recycled) and how come Mitsubishi dealer has fixed this tyres on their cars?

I don’t think company will never do such a mistake but I request you to kindly investigate the matter with Al-Habtoor sales team and get my expenses reimbursed.No one else should go through such disastrous situations in their life and the mental pressure that I and my family suffered was beyond the imaginations.

In fact, Al-Habtoor was putting my entire family’s life under heavy risk and if anything went wrong, who can compensate? The dealer or no one can compensate that anymore…

Ø Imagine if you are in my place, will you keep quite? The answers from the company will not hurt you?

Ø Bought a car from the dealer and within one month time, 02 tyres got burst and no responsibility for the company? Is this the company safety message?

Ø Are you not giving any values to human life? Or do you think, the company responsibility is only till they handover of the keys?

Ø Even a third rated roadside shops are giving minimum 06 months guarantee to the Tyres and Al-Habtoor / Mitsubishi Company is behaving such irresponsible?

Ø How come 2013 Tyres got pass through RTA examination or may be Al-Habtoor has done malpractice to get it passed?

I paid AED 2000 to change the all 04 tyres … for them it’s not a big money but for a salaried person like me, this AED-2000 will make a big difference. (Bills attached)

Awaiting your response to my email….

Thanks and Regards,

Manoj Mathews

Mobile: 00971 50-7591075