Reported By: THEJAS
Contact information:
Olymp Trade
https:// olymptrade.com/
I am writing to express my deep concern regarding the recent suspension of my trading account (User ID: 125577751). Despite my earnest efforts to complete the ID verification process, my attempts have been repeatedly rejected, culminating in the suspension of my account.
I have diligently provided the required documents, including a clear image of my credit card and a recent card statement, to verify my identity. However, these submissions have not been accepted, and I have not received specific feedback on the reasons for their rejection.
I kindly request the following assistance:
Clarification: Detailed information on why my previous verification attempts were unsuccessful.
Guidance: Specific instructions on the exact documents and formats required to successfully complete the verification process.
Resolution: Immediate steps to reinstate my account upon successful verification, as I am eager to resume trading on your platform.
if these not possible then a refund of 291.01 united arab emirate dirhams
I have been a committed user of Olymp Trade and have always adhered to the platform’s guidelines. I am confident that, with your support, we can resolve this issue promptly.
Please contact me at your earliest convenience to address this matter. I am available via email at [email protected] or by phone at +971554931269
Thank you for your attention to this urgent issue.
Sincerely,
THEJAS
[email protected] twitter is more preffered =https:// x.com/IfzenNotFound
—————————————————-
How to file a complaint against Olymp Trade?
* Go to page
* Write Olymp Trade in company name section and write your complaint in detail
* Enter your personal information (email will not be published)
* Get refund / replacement / damages from Olymp Trade.
Hey there! I’ve been using Olymptrade for a while now and never had issues with verification or support. I’d suggest reaching out to their support team directly through the app or website chat, they’re usually quite helpful and quick to respond. Hope your issue gets sorted soon!
I get how frustrating that must feel, but from my experience, verification with Olymptrade has always been smooth as long as the documents are clear and match the account info. Maybe it’s just a formatting or quality issue.
I dont think its okay to post full email and phone number of a stranger in public spaces like this. especially when the said person is in trouble.
I think you should contact the support team and they will fix your issue don’t worry about the money inside your account you will be able to withdrawal it normally just contact the support team and don’t worry olymptrade is legit
Official Response from Olymptrade
Hello,
We’d like to clarify that the account mentioned in this complaint is not banned, and the user recently made a successful withdrawal. This suggests that the complaint may be outdated, inaccurate, or not entirely reflective of the actual situation.
At Olymptrade, we value transparency and fairness. We appreciate genuine feedback but also encourage accurate and up-to-date discussions about our platform.
Best regards,
The Olymptrade Team
Normally, you’ll pass the verification process without any issues if you’re a real person with a valid ID. The system is designed to ensure safety and compliance, so as long as your information is accurate and transparent, there shouldn’t be any problems. My friends and I have all gone through the verification process without any issues, so I’m confident it should be the same for you. I hope everything goes smoothly, and I trust you have nothing to hide. If you do face any challenges, feel free to reach out for support—it’s all part of making sure everything is secure and trustworthy for everyone.
I think you should contact the support team and they will help you with this case don’t worry about the money you won’t lose it olymptrade is a good platform and your money is in a safe place