Oman Air Reviews & Complaints

Reported By: Ambarin

Contact information:
Oman Air
0509427156, United Arab Emirates

It has been pending for over 25 days… N it’s not just the delay… It of wasting our time:
1. Before booking the ticket I had cross checked the cancellation process… N it seemed perfectly simple.
2. So, now when I was booking the ticket online the money got deducted but the ticket was not received..
3. Si I called again the call centre, n they informed due to some it issue the ticket couldn’t be issued. So I should go ahead booking n new ticket n previous money will be refunded back.
4. When I asked for some written confirmation, they rejected n said I have trust them as there is no process of emails by call centre.. Which is completely absurd..
5. Nonetheless, I trusted mohit n team n went ahead issuing a new ticket.
6. Then as we needed to change the date immediately it was done in goa airport by the passenger.
7. Then I had to cancel the ticket, I called the call centre. They informed I had to fill the request frefund online. Then again it couldn’t go through.
8. So again I called the call center, they said no problem and send email to [email protected]. Which I did immediately.
9. Assuming my refund in process, I received a reminder email from oman air for the flight… So I called the call center again.. Then new info.. They said they shall do the needful online in me behalf..
10. Finally the ticket was cancelled then now the refund.. After 2 days when I followed up with the call center, mr mohit the so called supervisor of the oman air call center, confirmed to me I can go to any oman air office and collect the refund amount immediately in cash. I cross confirmed with him multiple times.. And still confirmed. He gave me the nearest office addresses in dubai.
11. Then removing time I visited the office in bur dubai, dubai and met mr balaji.. Who gave us a completely different story… But having said that he promised to sort this issue.. Again we trusted him and left..
12. Now it has been 20 days n no response on the refund and still the process clarity in not there by any staff in oman air apparently.