Oman Air Reviews & Complaints

Reported By: Mushtaq Malik

Contact information:
Oman Air
Muscat, Oman

Hi there,
We (me & my wife) traveled from Calgary – London – Muscat – Dubai – Istanbul – Islamabad and back from Lahore – Muscat – Frankfurt and Calgary from Sept. 10, 2018 – Oct 08, 2018 vide PNR LOC: Q4BSNK.
While coming back to Calgary, a Potter at Lahore Airport scared us that Oman Air only allows one shoulder bag for each passenger. The two carry on bags can be allowed to take with us if we give them Rs 5, 000 as bribe which is demanded by the ticket reservation clerk. Before issuing the Boarding Pass, we approached the Oman Air Supervisor “Rabia” but she refused and does not allow us to take carry on bags with us, although it was under permissible/ allowable weight and we were taking with us throughout our journey. She allowed just one computer bag and another ladies shoulder bag to carry with us during the flight. Oman Air overcharged Rs 15, 500 for 2 carry on bags and gave receipt of 01 PC.
The issue is that if we had paid bribe of Rs 5000 to her through her agent (Potter at the Airport), we might have saved the amount and we might have been allowed to take carry on bags with us which is a corruption and mala-fide intention.
My wife is having a celiac disease and also a diabetic patient. Her food stuff and related medicines were in her carry on bag which was forcefully booked. She traveled in a very miserable situation without Gluten-free stuff, Blood Glucose meter, Insulin Injections etc. It can be our fault that we could not get that stuff out at the Airport and should have kept with us.

Apart from above, we found the following deficiencies in the plan during flight which needs improvements:
No Headset was provided in the flight from Lahore – Muscat.
We were overcharged Rs 15, 500 for two carry-on bags and provided receipt/ Excess Baggage Ticket # 910 [protected] 2 for 01 PC vide Passenger Ticket # 910 [protected].
During flight, we asked for Lamb meal but Air Hostess refused politely and gave us Vegetarian meal.
Back Pocket of front seat in front of us was filled with garbage which indicated that no proper cleaning was done before departure.
Oman Air employees need some training in ethics, how to deal and welcome the passengers with smile, specially the attitude and behavior of Rabia was unprofessional and misbehaving. She has her agents at the Airport in the form of potters to grab the money by blackmailing & scaring the passengers.
We requested the booking clerk at Lahore Airport to book and allot our seats on the back rows of plan but he refused that all seats are booked while during flight, we observed that plenty of seats were empty at the back rows which indicates non-cooperative attitude of that guy.
We were deprived of shopping at Duty Free Shops at Qatar and Frankfurt Airports as our Carry On bags were forcefully booked.
Juices served during flight were not cold rather hot. Upon request, Air Hostess brought ice unwillingly who needs some training.
Air-conditioning system in the plane was very poor, it was hot. It was a technical fault or failure of Airlines Engineering Department.
We know, we will receive a stereo-type reply from the Airlines but we demand that our excess baggage amount forcefully charged, should be reimbursed along-with conduction of inquiry of the corruption by Oman Air employees prevailing at Lahore Airport because the present Prime Minister of Pakistan wants a corruption-free Pakistan. I am sorry to say that previously, Qatar’s position with reference to providing a letter to Supreme Court of Pakistan in favor of Nawaz Sharif’s corrupt practices, remained suspicious.
Best regards
Mushtaq Hussain