Oman Air Reviews & Complaints

Reported By: Dana Alqadhi

Contact information:
Oman Air
Bahrain

Dear Sir/Madam

I am writing to you to complain about an incident that happened to me with your airline. My friend had booked me a ticket for my birthday to oman (WY5562) on the 30th of June. It was a morning flight and I had to stay up all night to pack as it was told to me just a day before becouse It’s a surprise. Nevertheless, i was excited about the program that my friend had arranged with many people . This included a meeting with the Pakistani embassy ( as i was chosen to be one of the youth who will represent Bahrain in a trip to pakistan). The program also included a big gathering in the evening at the same day of arriving( which my friend had spent a lot of money booking the venue, and invited some people).

On the morning of my flight my father who is not well, drove me to the airport. When i reached to Oman Air counter I waited at the counter with the ticket officer for about 15 minutes and he had put my bags on the scale already. Then he told me that there is no seat for you and that i have to go to Gulf Air customer service. I went there and i was told to give my ID card and that my flight is at 8 pm without giving any explanation. They only said the plane is “overbooked”. So i asked then why should i go at the 8 pm flight, they said there is a flight at 4 pm but its full and we are not responsible about it, if want anything go to Oman air office.

When I went to the office it was closed. I then went back to Gulf air and I tried to tell them that it’s urgent and i have to be at the Pakistani ambassador in Oman at 11:30. No-one could do anything about it. I asked for the manager and he told me that the flight is operated by Gulf air. And the reason they are overbooked is that they don’t want the airlines to lose!!!
The only thing we can do is compensate you 75 BD.

Now sir, ad I mentioned, it was really important for me to be in Oman. Besides that, i was sleep deprived and walking from one officer to another (nevertheless i am diabetic, and i hadn’t had my breakfast and my sugar went low. Needless to say, i had to call my father ( who was already home and sleeping) to come pick me up again. This is of course without the huge embarrassment that i felt because of all the planning my friend did and all the people she had invited . I was really upset and I will not settle for 75BD.

Please note that I tried to check in online the night before and it didn’t work, and when i asked they said the flight was alreAdy overbooked a night before.