Oman Air Reviews & Complaints

Reported By: Sreehari Venkitachalam

Contact information:
Oman Air
Oman

Dear sir / madam,

My name is sreehari venkitachalam. I had booked 2 tickets for my friends to travel from ho chi minh to dubai on 12th june 2018. The reservation code is dcatbx. As per the email received from oman air asking me to confirm the authenticity of the transaction and credit card used to book the flight, I personally went to the oman air dubai city office situated in the first floor of al rais shopping center, al fahidi bur dubai and provided my id proof (emirates id) and the adcb debit card used to purchase the tickets. They wrote an email to the airlines muscat head office and got the transaction and credit card verified and confirmed the same. Also I received an email from oman airways confirming the transaction and authenticity of the card, which I have attached with this email. On the basis of the confirmation received from oman air, my friends also got checked in from ho chi minh and they travelled from ho chi minh to bangkok by vietnam airlines flight vn603. After they reached bangkok and when they proceeded to check in for the travel to muscat, they were stopped by your oman air bangkok staff citing the reason credit card copy required and my friends were not allowed to board the flight nor did my friends receive a boarding pass for bangkok to muscat and muscat to dubai. My friends didn’t have balance to call me nor did they have net in phone to whatsapp message me. Finally somehow they managed to use the airport wi-fi and whatsapp me the issue. I immediately send them the picture of my debit card through whatsapp itself. But your staff informed them it is too late and the boarding has been closed and the flight left bangkok without my friends.

My friends were stuck in bangkok airport without money for even eating and too much tension for myself and my friends also. I ran around for 2 days seeking the help of oman air staff in your dubai airport office, dubai city office and dubai customer care. Except for one staff in oman air dubai city office, balance everyone one was pushing the responsibility to the other person saying they can’t do anything in this case as it is another station. At last when I tried to do rescheduling of the tickets all your offices informed me to pay an additional amount between aed 1300 to aed 2000 per passenger.

The most pathetic is oman air don’t have a system to file a complaint and even if we complaint also no one have even bothered to respond back to solve the matter till date. I had send the below request on 13th june 2018 to oman air through facebook messenger and also posted in oman air facebook home page.

“dear sir / madam,

My name is sreehari venkitachalam. I had booked 2 tickets for my friends to travel from ho chi minh to dubai on 12th june 2018. The reservation code is dcatbx. As per the email received from oman air asking me to confirm the authenticity of the transaction and credit card used to book the flight, I personally went to the oman air dubai city office situated in the first floor of al rais shopping center, al fahidi bur dubai and provided my id proof (emirates id) and the adcb debit card used to purchase the tickets. They wrote an email to the airlines muscat head office and got the transaction and credit card verified and confirmed the same. Also I received an email from oman airways confirming the transaction and authenticity of the card. On the basis of the confirmation received from oman air, my friends also got checked in from ho chi minh and they travelled from ho chi minh to bangkok by vietnam airlines flight vn603. After they reached bangkok and when they proceeded to check in for the travel to muscat, they were stopped by your oman air bangkok staff citing the reason credit card copy required and my friends were not allowed to board the flight nor did my friends receive a boarding pass for bangkok to muscat and muscat to dubai. My friends didn’t have balance to call me nor did they have net in phone to whatsapp message me. Finally somehow they managed to use the airport wi-fi and whatsapp me the issue. I immediately send them the picture of my debit card through whatsapp itself. But your staff informed them it is too late and the boarding has been closed and the flight left bangkok without my friends.

My friends are right now stuck in bangkok airport without money for even eating and too much tension for myself and my friends also. So please help them by looking into the matter on an urgent basis and please make necessary arrangements for them to travel in the next earliest available flight (9.10 am bangkok to muscat and muscat to dubai). Hoping for your favorable humanitarian action on this matter on an urgent basis as my friends are stranded in bangkok airport without proper food or water. All formalities and procedures were completed well in advance and without fail from my side as well as my friend’s side.

Regards
Sreehari”

At last when no one in oman air was ready to help to solve the issue, I sold my and my wife’s gold and booked a ticket for my friends in emirates airlines, to travel from bangkok to dubai on 13th june, 2018 which costed me aed 4800 for one way ticket for 2 persons. I had to face all these troubles, sufferings and money loss because of an irresponsible oman air staff. All formalities and procedures were completed well in advance and without fail from my side as well as from my friend’s side. Please look into the matter on a high priority basis and do the needful to refund back the entire amount without any deductions. As it was a mistake from oman air, bangkok airport staff, who did not check the system properly.

Thanks & regards

Sreehari venkitachalam