OnePlus India Reviews & Complaints

Reported By: aumkar khuspe

Contact information:
OnePlus India

I am compelled to write this email due to the lack of service given to a customer.
I have deposited my OnePlus 3 for repairing on the 1st of January 2018. The display and the panel are supposed to be replaced ,which was to take not more than 3-4 days (I was given assurance). Its been 17 good days and to my disappointment I have been given false promises from the company and the authorised service centre. This unprofessional treatment was not expected from the company. The call centre claims to have escalated the issues to the higher department, but the issue still has not been resolved and i am only given assurances. Neither the call centre nor the service centre are ready to take any responsibility for the procurement of the required spare.
I do not think the support nor the service staff are willing to resolve or at least give me an honest update regarding the spare.
The phone was broken in an accident due to which i was unable to take a backup of specific data which i require. Because of which I am suffering losses on a daily basis.
My IMEI no – 862563037186131
Service centre – Regenersis
City – Pune
State – Maharashtra

Thanking you,
Aumkar Khuspe