Orange Travels Hyderabad – Transaction failure, not refunded money

I tried book a ticket from Secunderabad(suchitra) to bangalore on 30th august, 2013.Transaction failed but money(Rs.950) got deducted from debit card.I didn’t even get the transaction failure mail.I immediately rang up to customer care 9951236666 and informed the same.They told me that the money will be refunded within 7 working days.i waited for 14 days but didn’t get any sign of my money being returned.i mailed to [email protected] mentioning very clearly that my transaction failed and i didnt get any transaction mail. i got a reply from the same id asking me to send a copy of the transaction failure email which i didnt get.I sent many mails requesting them to refund my money and rang up many times to 9951236666. Nobody replied to my mails.On calls, they kept on saying that the issue is being escalated to the manager and i would be getting a call from him regarding the issue, I waited for a week but didn’t get any call from anyone..

I request the concerned authorities of orange travels to refund my money at the earliest.
(My contact number 9347010102).

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