Peach Mode – order some cloth online neither received the product nor refunding my money

My order(placed on 9th Oct, 2015) on peach mode was never delivered to me and even after multiple followups, they failed to deliver on time. Hence, I had no option but to cancel the order and had to request you to refund the amount.
I have called multiple times since then to know about the refund status. However, i get to hear the same monotonous words: “Please wait for a week and you should have the money refunded”. This has been going on for weeks now and I cannot take the pain to call up their ‘irresponsible’ team any more.
Now i want to do a legal complain against them. I m enclosing all the proof i have.

Enclosure.

Your Shipment # for Order #100127689
Billing Information: Payment Method:
TABISH HEYAT
2, SANDAL STREET, 2ND FLOOR, FLAT-10
ST.MARY’S CHURCH, RIPON STREET
KOLKATA, West Bengal, 700016
India
T: 09903700469
PayU Money, Debit Card, Credit Card, Net banking

Shipping Information: Shipping Method:
TABISH HEYAT
2, SANDAL STREET, 2ND FLOOR, FLAT-10
ST.MARY’S CHURCH, RIPON STREET
KOLKATA, West Bengal, 700016
India
T: 09903700469 Free Shipping – Free
Item Sku Qty
Chikko – Gray Siya Combo Suit
Stitching option
Not Stitched
SIYA-KARI3-1132-1149 1
Orange – Old Rose Suit
Stitching option
Not Stitched
MF-HENR55015 1
Shipped By Tracking Number
Delhivery Lastmile 435910381275

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