I had enrolled for treatment of my chronic back pain at the Qi SPine Clinic in Kandivali, Mumbai in July 2015. I was suffering from back pain if I tried to stand or walk for more than 45 minutes. They claim that their treatment is absed on DSA diagnosis. After the diagnosis, I was recommended 18 sessions of treatment and was asked to pay the complete payment in advance, totalling to Rs 22,770 before beginning the treatment. I had requested that I do not want to pay for the complete treatment in advance, but I will pay for 6 sessions to begin with. They said in that case the cost of treatment will be 50% higher. SO I had to pay full advance. After 10 sessions, I started becoming worse to the extent that I could not walk even for 15 min. I was still forced to continue treatment and they tried to convince me that I will be alright. After the 13th or 14th session, I could not take the pain anymore and stopped treatment after 15 sessions.I then asked for a 50% refund of my treatment as I was far worse instead of getting cured. I was willing to forego 50% of the amount paid as the aggravation stared after 10 sessions. However they are refusing to pay and still insisting that I continue treatment which I had stopped more than 2 months ago.Alternatively, they offered me Rs 3000 refund as a special case as 3 sessions were remaining, which I refused. I asked them for a copy of my case records. After a 10 day delay, I received a short 1 page summary of the treatment rather than my complete case records, which is a violation of Medical Council of India guidelines.After a second opinon and an online search, I now understand that there is no such investigation called DSA and they are indulging in cheating practices by proclaiming the same.
I had gone to them as I could stand or walk for not more than one hour, though I was able to comfortably do my daily activities. AFter their treatment, I could not sit, walk or sleep without pain. I had to take leave from work and also tablets for pain. I could not even walk for 15 min after their treatment. Even now they are asking me to come back for the remaining 3 sessions, saying they will try different things on me. If their treatment is based on accurate diagnosis as claimed by them, why are they indulging in experimentation on me? If there has been no relief whatsoever in 15 sessions, rather I am far worse, what magic do they plan to do in 3 sessions to cure me? If they know of something that will cure me in 3 sessions, why was it not done earlier and why was I recommended 18 sessions? I have incurred physical damage, loss of working days, physical and mental agony.Plus the cost of treatment to the tune of Rs 22,770 and the cost of travel for 15 sessions totalling to Rs 2000.
I want a complete refund of the cost of treatment plus the cost incurred for travel as well as physical and mental agony. Also a penalty for refusing to hand me my case papers. They are cheating people by claiming a DSA based diagnosis. There is no such diagnosis, as a simple internet search will reveal. They forced for total advance payment so that I am forced to complete the 18 sessions as recommended by them. This is unethical practice. The total damage I would like to claim is Rs 1,00,000.
Contact details of company:
Qi Spine Clinic
Unit No 603, Sixth Floor,
Ruby Crescent Business Boulevard,
Ashok Chakravarty Road,
Mumbai – 400 101
M +9186 5588 5566