Rivoli Group Reviews & Complaints

Reported By: S. Laine

Contact information:
Rivoli Group
Dubai, United Arab Emirates

rivoligroup.com
I have purchased an Anne Klein watch in 2015 . Even within warranty period of 1 year even until present year 2017, the multiple stones surrounding the watch frame keeps falling off. Each time a different stone falls out. This is only an indication that the brand itself or the material used by the brand to stick the stones is not of superior quality. I have returned back the same watch for repair approximately 4-5 times already from the purchase date and this have caused me so much inconvenience and would continue to do so while I am possession of the watch. I am in possession of other watch brands of the same level for about ten years or so, but none of its stone fell out since the time I purchased.

I have addressed this with the Hour Choice branch, Rivoli Group, Anne Klein team – asking for a resolution on this repetitive problem. I proposed for a money back (even not the full amount) as it is not ideal for me to keep the watch anymore with its repetitive issue, however they are not accommodating enough to support their customer even if the reoccurring problem is the brand and product itself. How many times I would have to send the watch over and over again for each stone falling out while in possession of it during my lifetime? I have not requested for a product replacement within warranty period as I was assured that the issue will not happen again after 1-2 repairs. I believe my request is only reasonable as I have already sent the same watch for repair for over 4 times. I truly have lost confidence on both Anne Klein, Rivoli and Hour Choice and will highly encourage people around not to purchase anything from both the brand and store due to their faulty product and poor customer support.

One more thing, they have poor centralized record system to track customer complaints and repair issues. I have returned back the same item around 4-5 times already in the last two years but it is not recorded on their system? How poor is that? I will not be wasting time reporting or complaining about this issue to the concerned body, probably to UAE Ministry of Economy if not deemed important and factual. I just feel the need to communicate my rights as a consumer and be given what is due to me.