Rivoli Group Reviews & Complaints

Reported By: Rajeshn

Contact information:
Rivoli Group
Abu Dhabi, United Arab Emirates

I am writing to convey my extreme displeasure on the way your Company has been handling the damage caused to my Tag Heuer optical frame (model CFlex) that I gave to your Al Wahda mall branch for making new glasses for the frame. I gave the order (Job order 12111BJO000227) on 14.04.2017 and was called on 18.04.2017 to collect it. I was surprised to find that the lenses had wrong power to which the optician apologized and assured it will be fixed in the next few days. As expected, I did get a call in the next few days and when I went to collect the frame, I was shocked to find the frame was stuck together with glue and the fitting was poor to the extent that I thought it was done by an amateur. I refused to take delivery and asked the optician Siddharth to return the frame in original condition without the lenses and refund the money I paid. He agreed and since then I am chasing your staff at the store to get my frame back or compensate me for the loss. It has been over 2 months and the issue is still not resolved. I was told that I can select an alternate frame with value of AED 1, 800 but I cannot find anything in your store of my liking. My requests for refund in cash or replacement of the exact same frame has fallen on deaf ears. I am really upset with this issue and having waited this long, will not hesitate to escalate it to the concerned consumer court/justice body in Abu Dhabi if this issue is not resolved in the next 2 days. I expect a response affirming action taken to close this matter.