I had ordered a cake online from Rosencakes.com for my parents wedding anniversary . I had enquired with their customer care agent whether the cake can be delivered to my pincode as it is little far from city. Being assured by the agent that delivery is possible, i made the payment. But on day of delivery their mood changed and they told, it isnt possible to make the delivery. And they
told discuss your case with management, as par our terms & condition we only issue full value of credit coupon but if you want to opt for money refund the same is done after deducting financial charges charged by the bank .
the original cost they charged was 1849 INR including delivery charge to my area. But the refunded only 300 INR.
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These people are money minded, please do not buy anything from them. I ordered cake 4 days before the delivery date, still now the cake has not been delivered nor they are refunding the money or the credit voucher as mentioned in the cancellation policy. the company is runned by a single lady who is a bewakoof and shows very much arrogance. finally please do not order from them
Don’t put fake complaints , I have always ordered from rosencakes and found them very good in services and product
Keep up the good work
please do not put from fake ids that your are good
Never trust these people as they will never deliver the cake on time . My cake was to be delivered between 6 – 9 am , but got delivered at 4 pm . Every time i called them to enquire , they would say that the cake is out for delivery .