ShopClues – No replacement no refund

ShopClues Reviews & Complaints

Reported By: Emmaculat

Contact information:

I have ordered 10 set of candles which I received in a bad condition, I just wanted to return and refund or atleast get a replacement.
This is not the first time that I am facing this kind of issue.
They have stated to me as below.

Dear emmaculat,

Greetings from

This is with reference to your Order ID 127617025 for Set of 10 – Tealight Candles.

We have investigated the return request with our courier partner as well as our merchant and found that the complete product has been delivered to you in seal packed condition after proper quality checks.

Therefore, we would not be able to process your return request.

We appreciate your understanding in this matter. For detailed return policy, please visit

Best Regards,
Customer Support

The product didn’t mention that I cannot return if I didn’t want it. It’s not about money but it’s about my time and my respect.

Could you please help me on this.
Thanks for ur support.

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