DEAR SIR,
I, KIRAN GUPTA HAVE BOOKED ONLINE A MOBILE PHONE-LENOVO VIBE K4 NOTE THROUGH SHOPIWO.COM ON 5th MARCH 2016.
I HAVE PAID THE OFFER AMOUNT Rs.10999/- IN ADVANCE BY VISA DEBIT CARD OF BANK OF INDIA ON 5th MARCH 2016.
THEY HAVE ALLOTTED ME A ORDER ID 202454 ON SAME DAY.
AS PER THEIR OFFER THE PRODUCT DELIVERED WITHIN 5 TO 6 DAYS BUT THEY HAVE NOT SENT IT,
SO I REQUEST HIM TO CANCEL THE DEAL & REFUND MY AMOUNT.
THEY SHOW ON THEIR SITE THAT MY REFUND MADE ON 14th MARCH 2016.BUT TILL NOW I HAVE NOT GOT ANY AMOUNT.
AFTER THAT I SEND SEVERAL MESSAGES ON THEIR SITE & THEIR email : [email protected] AND TRIED TO CALL ON THEIR CONTACT NO. 1800 270 1350 BUT CONTACT NUMBER IS NOT IN WORKING ORDER.
I & MY FAMILY IS IN TENSION THAT THEY ARE NOT RESPONDING.

PLEASE GUIDE ME TO SOLVE THE PROBLEM.

KIRAN GUPTA
KANPUR
MOBILE NO. 08177000557
19th MARCH 2016