Skyscanner Reviews & Complaints

Reported By: Amy Harrington

Contact information:
Skyscanner
Kuwait, United Arab Emirates

citybookers.com
I just made a booking but the wrong flight has been booked. I double checked and triple checked that i was booking the correct flight but when I received the confirmation I saw that city bookers had changed the times of my flights and now both flights are for completely different times than I selected. I booked the flight leaving Abu Dhabi on November 3rd at 11:30 and arriving in London at 6:30 pm, not leaving Abu Dhabi at 5:15 am. I also booked the return flight for 8:05pm on November 3rd not 8:25am. The flights I received are not the flights I booked.

I have contacted the company but they have yet to reply. I am positively sure that I booked the correct flights and the company changed them. I am so angry as now my flights both have 6 plus hours lay overs in Oman and the flight returning on November 5th leaves 12 hours before i intended. I booked the flights I choose as they didn’t have long stop overs and I needed to be in London until 6pm Sunday evening November 5th.

Booking Number: CB1036346
Booking References:GDS PNR and 3RFKD2

Kind Regards,

Amy Harrington.