SkyScanner Reviews & Complaints

Reported By: Hardeep Soomal

Contact information:
SkyScanner

I have always used skyscanner search engine to book flights worldwide. In this accession I booked 3 flight tickets to Dubai from LHR on the 5th June 2018 to 11 June 2018. I searched the engine and it lisited virgin Atlantic at £262 adult and £180 child. British Airways were listed £252. Since I was looking for most competitive and best deal I went with Virgin fare and was diverted to Travel Trolley. The full price was around £700 and I filled passenger details and went ahead to payment. I then got an email stating your ticket had not been confirmed that I need to calll. Almost straight I called an a agent told me that baggage was not Included. I was so surprised that a long haul flight and I said I don’t want to go ahead with booking. The agent said you will face cancellation charges then . I asked how much is luggage and he replied £92.50 per price. That is so extortunicate . I asked how much to cancel and he said £130. The travel agency basically using forceful sales tactics which gave me no choice and ruined my holiday. skyscanner should not allow such crooks to be on their search engine. ths is exploitation of your sire and has ruined your reputation.