smarttv123.com – cancellation

smarttv123.com Reviews & Complaints

Reported By: Bhavesh Malpani

Contact information:
smarttv123.com
Smart TV123

Hello,
I have placed order for OCTA AIR satellite TV receiver from smartTV123 website itself. By mistake I ordered 4 units, I contacted them within 1 hour to cancel the order, so I can place a fresh order of 1 unit, but they denied to do so.
But in there terms & conditions they have written the following: –
To cancel your order at any time, please contact our Customer Service Department

Live Email Support: customerservice@smarttv123.com

If the cancellation is made after the order has been shipped, you will be responsible for the payment of the product that has been (1) already been shipped or (2) has already been given to you when you call.

Following is the chat Transcript with Smart TV123 representative:-
11:59:00 AM – Server Message : Please wait one moment…

11:59:05 AM – Cherry said : Hello Bhavesh Malpani. My name is Cherry how can I help you?

11:59:11 AM – Bhavesh Malpani said : hi cherry

11:59:29 AM – Bhavesh Malpani said : I have just ordered 3+1 anteena

11:59:34 AM – Bhavesh Malpani said : by mistake

11:59:42 AM – Bhavesh Malpani said : I just wanted to order one

11:59:59 AM – Bhavesh Malpani said : so i want to cancel the order

12:00:27 PM – Bhavesh Malpani said : so i can order again for single anteena

12:00:52 PM – Bhavesh Malpani said : r u there cherry

12:04:06 PM – Cherry said : Hello Bhavesh Malpani. My name is Cherry how can I help you?

12:05:44 PM – Cherry said : May I have your complete name and email address please for me to locate your account.

12:05:55 PM – Bhavesh Malpani said : Cherry as I said I have ordered Octa Air Anteena an hour back by mistake I ordered three + one

12:06:00 PM – Bhavesh Malpani said : giving one sec

12:06:07 PM – Bhavesh Malpani said : SmartTV123 Octa Air Confirmation (#4100202001)

12:06:30 PM – Bhavesh Malpani said : Bhavesh Malpani bmalpani@hotmail.com

12:12:14 PM – Cherry said : Thank you. One moment please, let me check your records first.

12:12:58 PM – Bhavesh Malpani said : ok thanks

12:15:24 PM – Cherry said : Thank you for waiting. Our records shows that you ordered SmartTV123 Octa Air – 1 Unit for 1245.00INR and SmartTV123 Octa – 3 Units for 7185.00INR

12:15:29 PM – Cherry said : Our shipping time frame is 14-21 business days or 3-4 weeks.

12:16:01 PM – Bhavesh Malpani said : yes that’s by mistake

12:16:09 PM – Bhavesh Malpani said : I just want one unit

12:16:56 PM – Bhavesh Malpani said : please cancel these orders , I will order again for one unit

12:17:41 PM – shipping address?

12:18:45 PM – Bhavesh Malpani said : yes

12:25:56 PM – Cherry said : We are sorry to inform, your order has been completed in our system and we can no longer cancel it.I hope you understand that this is system generated online business. Once, you provide your credit card information it will automatically encrypted in our system and we can no longer cancel it.

12:28:29 PM – Bhavesh Malpani said : you can cancel it or reject the order ?

12:29:42 PM – Bhavesh Malpani said : I am too in online business we do the correction if required and immediate action is taken

12:29:58 PM – Bhavesh Malpani said : Please be fair

12:30:37 PM – Bhavesh Malpani said : what am i going to do with four Octa Air Anntena

12:34:45 PM – Bhavesh Malpani said : r u there

12:38:40 PM – Cherry said : How about we offer you a 25% discount and you can keep the products.

12:39:28 PM – Bhavesh Malpani said : CANCELLATIONS / REFUNDS To cancel your order at any time, please contact our Customer Service Department Live Email Support: customerservice@smarttv123.com
If the cancellation is made after the order has been shipped, you will be responsible for the payment of the product that has been (1) already been shipped or (2) has already been given to you when you call.

12:40:03 PM – Cherry said : Or you can return the products for a 90% refund, less 10% for the restocking fee.

12:40:19 PM – Bhavesh Malpani said : Cherry Mam what will I do with four units

12:41:00 PM – Cherry said : This is the best thing we can help you.

12:41:23 PM – Bhavesh Malpani said : In you terms and conditions you have written you can cancel the order any time

12:42:23 PM – Cherry said : Yes this is ourpolicy.

12:42:32 PM – Cherry said : I hope you understand that this is system generated online business. Once, you provide your credit card information it will automatically encrypted in our system and we can no longer cancel it.

12:43:35 PM – Bhavesh Malpani said : Mam you have written in your policy to cancel the order any time before dispatch

12:44:48 PM – Cherry said : This is the best thing we can help you.

12:45:53 PM – Bhavesh Malpani said : If you do not cancel the order I have to do the complain to cyber crime and Internet complaint centre

12:47:27 PM – Cherry said : I do apologize but this is the best thing we can help you.

12:47:27 PM – Bhavesh Malpani said : according to your policy I have given the request to cancel the order within 1hrs 30 minutes of placing the order, you not yet dispatched the order

12:48:01 PM – Cherry said : I can give you 25% discount and you can kepp the product

12:52:02 PM – Cherry said : If no response within 60 seconds, I will end this chat.

I request you to kindly help me in the matter.

Thanks in advance.

Town/City: Union Territory/State: Country:

Satellite, Cable DTH TV

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2 thoughts on “smarttv123.com – cancellation

  • Wilma Janse Van Nieuwenhuizen says:

    I have order 4 Smart Tv123Octa Air getting no feed back .They only say that it has been ship and they cant trace it if it landed in our country . Now I want to know how did they send it .Airmail or surface mail .If they did send it off they must give me a tracking number to truck it . They did give a shipment number but we cant trace it anywhere . We have to stop these people if it is a scam. And we need to get our money back.

  • ravi choudhary says:

    Ravi Choudhary
    Dear Team,

    i please a order or two octa air antenna in 2 feb 2018, and do online paymeant for it my order are successfully placed my Order no.: 0B0E9F4A6D22810885258227002E9ADE
    and
    Shipment Number: ASL20180202IN832092

    but till the date i have not received my product, if you are unble to provided this product so please back my money, your chat support are not help full for me and no any telephone numbers off yours? so please back to my money

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