snapdeal/trustpay – product not delivered… snapdeal/trust pay useless fraud

i paid for a pair of trainers on the 10th october they were shipped on the 14th but tracking shows they have never left the courier in dehli.. snapdeal customer service just says its not there problem the seller has shipped.. under trust pay after 10days i should get my money back.. but snapdeal doesnt answer and you cant raise a complaint with trustpay it just goes through to snapdeal..

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  1. Dear Natalie,

    We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [email protected], mentioning your order ID in the subject line of the mail.

    Thank you for cooperating.

    Snapdeal Online Team