Souq.com Reviews & Complaints

Reported By: Omar Anabtawi

Contact information:
Souq.com

I tried to buy from this site twice.
Once before they were purchased by Amazon, and it was horrible. the item was supposed to be delivered in one week, but right on the delivery date, they change the status to not available. I had to wait another two weeks to get my money back. I don’t understand why or how the seller figured out the last minute that the item was not available.
I avoided buying anything from them since, but when Amazon, which in my opinion is the best customer service company on the planet, purchased Souq.com, I though things would be different, and I tried my luck again with a couple of items, both of which were listed as fulfilled by Souq.com. Delivery date came, and I had nothing. I filed a complaint, but got no answer after 24 hours as they said I would. I called, and no use, as everyone experienced, they tell you they will call back, but never do.
But the big surprise was when I checked on the status of my complain online, it said ticket closed! but I had no deliveries, no products, and no response from customer service.
To be honest, I’m not too surprised. It’s the same crap I experienced with Ali Baba Express, and I would not expect anything different from a company in the Middle East. But I am, for the first time in eight years, disappointed with Amazon for aligning themselves with such a crappy company.