Souq.com – delivery complain

Souq.com Reviews & Complaints

Reported By: sheebadanish

Contact information:
Souq.com
Dubai, United Arab Emirates

Dear Concern,

This is Sheeba from Dubai UAE,

I am a regular customer of Souq.com on 7 october i placed order for a toy ride car cost 288 aed order ID [protected], delivery person came to my home on 9 october morning i was in abudhabi at that time he came without any prior information so i asked him to take item back and deliver me the same evening or next day morning but should give me a call prior delivery he said Ok and since wednesday 10 october i am tracking my order calling Q express every day they respond the item will be deliver today i told them i need that item before 13 october and when i call them again Q express told me that my item is MISPLACED, this is unbelievable how can my item be misplaced and today when i inquire and talk to manager then he disclose this thing this is really disappointing if such things happen this will question to the SOUQ credibility and ofcourse im very disappointed with this service and i am seriously thinking if such things are happening i should stop ordering from souq,

I also launch complaint through souq customer service and complaint number is 2077530, Q express complaint number is 2072817

I would like to request to solve this issue on urgent basis ASAP

regards,

Sheeba

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