Sukkhi.com Reviews & Complaints
Reported By: Pooja Roy
Contact information: Sukkhi.com
(Online Fashion Jewellery Store)
Sir/madam,
I had cancelled my order of “Sukkhi Eye-Catchy Gold Plated Temple Jewellery Coin Necklace Set for Women” with Sukkhi.com within an hour of placing the order.
Order Number : 807263580348814
Moreover, I was informed that order 807263580348814 had been successfully cancelled by Team Sukhi.
However, today (29/10/2016) at 5:00 pm I was delivered Order no. 807263580348814.
Since I have placed a couple of other orders with Sukhi recently, I was unaware of what was inside the parcel when I PAID FOR IT.
Later on opening the parcel, I realised that I had been delivered the order 807263580348814 which I had previously Cancelled.
THIS IS UNACCEPTABLE.
I need the parcel to be taken back and my money immediately refunded.
This is NOT a case of mere “return and refund” of a product where (as per the return policy of the company) ‘return shipping cost’ is incurred by the buyer.
Rather, this is an instance of TRICKING A CUSTOMER into buying her so-called “successfully cancelled” orders.
Yes, the order no. was written on the parcel.
But for a regular customer, it is IMPOSSIBLE to keep track numbers!
We receive the courier and pay for it having good faith that orders, once cancelled, will NEVER turn up at our doorsteps.
Why should I incur ‘return shipping charge’, when it was the company’s fault that a CANCELLED order got delivered?
WHY SHOULD I HAVE TO PAY FOR THEIR MISTAKE?
I have sent several mails to [email protected] , requesting that the matter be speedily resolved.
However, I have not received any reply.
Please Help!
Regards,
Pooja Roy.
I want to return my priduct..
ORDER CANCEL