Teka Reviews & Complaints
Reported By: RobDubai
Contact information:
Teka
Dubai, United Arab Emirates
tekaindustrial.com
We moved into a flat 2 months ago in downtown dubai. All flats have TEKA appliances. We’ve now found that the electrical hob, dishwasher and fridge don’t properly work.
This probably says something about the quality but can also be related to bad maintenance. My main problem is that Teka’s customer service just doesn’t come round to fix the appliances. In 6 weeks they’ve come once and failed to fix the dishwasher- after which I’ve called the service line more than 5 times for appointments without any mechanics coming round. Just terrible customer service.
Either they’re understaffed with too many complaints, or simply don’t care ..
Teka delivery service and call centre in Dubai are the most incompetent services I ever experienced. From delivering the goods completely out of the agreed time slot, to hanging up the call on the client’s face, to the supervisor not being available to resolve the situation, to a call centre that cannot even log a complaint.
An absolute disaster. Teka should not be allowed to operate in Dubai and their staff all fired. Then they would understand what is to be professional in their jobs.
Terrible company/people.