The Smart Accessories Store, Ground floor, #67, 3rd Lane,, Shastri Park, Chander Nagar, Delhi-51 – Fit Pro Watch

Reported By: Col Nirmal Singh

Contact information:
The Smart Accessories Store, Ground floor, #67, 3rd Lane,, Shastri Park, Chander Nagar, Delhi-51 Delhi
Face Book

I. Ordered a Fit Pro Watch after seeing an add on my phone on 02/5/2021. On 4/5/2021, I received a Welcome mail from Alex Freeman via [email protected]. He also invited me to chat with him via Google hangouts on 7/5/21. I received a parcel on 5/5/2021 after paying ₹2990/- to courier against invoice HM 11442. I tried to follow the operating instructions but found not functioning. I complained at [email protected] and asked for the process to return the item. Even After two emails I did not get any proper reply. Also the chat with Mr Freeman did not materialize. His Tel No as given in email is a UK no (646)-652-8710. At the same time, I realised that I have received a wrong item, i.e. Fit Wise watch, totally different from the ordered item. I realised pursuing any dialogue with Mr Alex is futile.
The company has not given any tel no. Google shows a tel no which does not respond or indicates some other store.
It is a clear case of fraud and cheating. Thus this complaint for fraud/deficiency in service because the store is neither giving correct item, the received item also being non-functional and also no information on return of the item and refund of amont paid.

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