Reported By: ChethanaS
Contact information:
Thrillophilia
We as a couple made travel arrangements for a trip to Leh Ladakh two months before the trip’s scheduled dates, which are May 25 through May 30, 2023. We made a premium reservation. We changed our itinerary after paying for the flights after several follow-ups. We shared our top picks for hotels for the accommodation two months prior, paid 60% of the total amount in advance, and have checked in on multiple occasions since.
However, we are informed that it was a mistake on the part of their team because they neglected to make the reservations and are now asking us to pay for inexpensive, basic hotels. If we don’t pay by May 10th, our trip will be canceled and there won’t be a refund, the agent Ruchika rudely informed me in an email.
Sahil from Trilophillia called me last night to let me know that he had made a mistake and forgotten to make a reservation for an accommodation. He asked us to make a basic booking adjustment and pay the remaining balance. Ask Trilophillia to look into these issues and assist us in condensing the problem.
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